Privacy Policy

TMG Payment Service Provider and any of its related companies, including the parent and the sister companies (“we”), are committed to protecting and respecting your privacy.

This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting, applying for our services and/or receiving our services, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection , the data controller is TMG Payment Service Provider office 19, Plot N68, The prime tower,Business Bay, Dubai, UAE  TMG Payment Service Provider is registered license 781533

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for a product, enter a competition, promotion or survey, and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal IDs, personal description and photograph. If you give us information on behalf of someone else, you confirm that you have shared this policy with them and that they have given permission for us to use their information as set out in this policy.
Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

Uses made of the information

We use information held about you in the following ways:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about the services we feel may interest you;
to notify you about changes to our service;
to ensure that content from our website is presented in the most effective manner for you and for your computer;
to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our website safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimization of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If TMG Payment Service Provider or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or our Merchant Service Agreement and other agreements; or to protect the rights, property, or safety of TMG Payment Service Provider, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the United Arab Emirates (“UAE”). It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to access information held about you. Your right of access can be exercised in accordance with the UAE’s Data Protection . Any access request may be subject to a fee of AED 50 to meet our costs in providing you with details of the information we hold about you.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to Contact us

If you wish to request information about our Privacy Policy, or contact us in relation to your rights, you can email us at or write to us at:

Office of the General Counsel

TMG Payment Service Provider

office 19, Plot N68, The prime tower,Business Bay, Dubai, UAE

Payments Regulation Policy Statement
It is our policy and obligation to comply with the applicable regulatory requirements when providing services to our customers. The provision of the payment services in the UAE is regulated by United Arab Emirates Economy Laws

Here below are listed the declined lines of business of TMG Payment Service Provider. Please note however that this list is not exhaustive

Inappropriate content, goods or services, including but not limited to:
Racism/Religious persecution
Illegal goods or services
Dangerous or hazardous goods
Any form of Copyright infringement, for both physical goods or digital content
File hosting / Sharing and Cyberlockers
Tobacco and smoking mixtures
Debt and loan related businesses, High yield financial investments
Get rich quick schemes and other high yield financial investments
Loan Modification, Debt collection, Credit repair
Virtual currencies
Virtual currency exchanges
Internet pharmacies (including referral sites)
Weapons / Firearms
Drugs / Illicit substances
PC / Call center support
Payment aggregators
Prepaid / Calling cards
Infringement Reporting Policy
It is our policy to take appropriate action where necessary to remove from our services or to disallow the use of our services in connection with material that is claimed to be infringing. If you are an intellectual property rights owner and you believe a website or a webpage using our services sells, offers for sale, makes available goods and/or services, or otherwise includes content or materials that infringe your intellectual property rights, then please contact us at stating in the subject matter of your email ‘Infringement Report’.

Anti-Money Laundering Policy Statement
TMG Payment Service Provider’s AML legal obligations include among others:

Verify customers’ (including beneficial owners’) identity and address;
Keep full records of all transactions together with identification provided;
Monitor any unusual or suspicious transactions of any size;
Report any suspicious transaction to the National Crime Agency.
Cookies Policy
Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or on the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We may use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log in to secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we currently use and the purposes for which we use them in the table below:

Cookie Name Purpose Expiry
_ga This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited. 2 years

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Complaints Handling Policy
Our policy is committed to providing the highest level of care to all our customers. If you feel that our service has not met your expectations, then please tell us. Customer complaints are important to our organisation. They offer specific insights into how we might improve our services, processes and procedures.

What to do if you have a complaint?
Please contact us, detailing the nature of your complaint and providing all relevant information and your contact details. To ensure that your complaint is resolved as soon as possible, please outline any steps you would like us to take in addressing the issue.

Our complaints procedure
• Once a complaint has been received, we will acknowledge it and aim to resolve it as quickly as possible. The length of time will depend on the nature of the issues involved. Should a delay occur, we will contact you explaining the reason of the delay and outline the next steps.
• If you have received an offer of remedial action or redress from us in response to a complaint you have submitted, and if you consider it to be acceptable, please let us know so that we can comply promptly with it.